RETURN OR REPLACEMENT OF A PRODUCT

RETURN OF PRODUCT


You have the right to withdraw the goods received within thirty days from the date of receipt of the goods without owing any compensation or penalty. In this case, we will refund you no later than 30 days from the date on which the consumer exercised his right to waive the goods.


Please note that in order to return the purchased products, it is a prerequisite that they be commercially available without being used and without compromising the integrity of the packaging. Products must match the type in which they are received by the consumer. No products that do not meet these conditions are subject to return and cancellation. Upon return of the purchased goods at your request, shipping costs are at your expense and will not be refunded.

REPLACEMENT OF A NON-CONFORMING PRODUCT

In the event of a factory defect that is detected after receiving the product, you can return it at the expense of the store and we will send another product as requested. In this case, transportation costs are at our expense.

     * If, upon receipt of the goods, they are in broken or torn packaging due to improper transportation or are missing, the claim and insurance will only be considered in the presence of the courier. In this case, please contact us immediately on the specified telephone number or refuse to accept the goods. When the courier is already gone, the claim and insurance will not be respected. The claim shall be certified by a note in the courier bill. A protocol describing the condition of the shipment and its packaging is prepared. If you accept the shipment on your own responsibility and do not submit your claims to the courier, the claim is considered invalid.